Customers who subscribe to Joget DX On-Demand (Standard, Enterprise & Large Enterprise) or Joget Cloud Managed Services packages are entitled ​to Enterprise Support with SLA.
  • All support issue are filed here: https://support.cloud.joget.com
  • A dedicated support account will be created for the subscriber to access the support site.
  • Max Initial Response Time is 1 Business Day
 
 
Scope of Coverage

We provide support for:

  • Troubleshooting
  • Process Design Review
  • Integration Advice
  • API Advice
  • Upgrading to Next Major and Minor version release is upon request
  • Cloud server maintenance and OS level software updates
  • Daily snapshot on Joget DX database and files

​We do not provide support for:

  • Modified installers or deployment packages
  • Product customizations or code development
  • System and network design
  • Design and implementation of development, release, or security policies and practices
  • Plugins or other components that are not part of the base Joget DX Enterprise
  • Beta, Release Candidate or Preview features
  • Undocumented features or functionality
  • Un-certified platforms
  • Migration to other cloud instance
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